Customer service

Our qualified service technicians travel all over the world and can reach you quickly if required. The service technicians can access technical support from the factory at any time. They identify faults, carry out repairs, measure, assess, restore the machine geometry if required, and draw up inventories.


Your advantages

  • Fast response times
  • Rapid troubleshooting
  • Quick and effective problem solving

Customer consultation

We will be happy to advise you about our services on site and support you in the implementation of your projects. We will determine your needs and provide you with concrete recommendations.


Your advantages

  • Knowledgeable technical customer consultants
  • Individual support
  • Free consultations at your premises


Over 50 HelpLine employees are available to assist you worldwide: they are your first port of call in the event of queries or problems. Your regional service manager then organizes the next steps or helps you personally.


Your advantages

  • Personal contact
  • Increased machine availability thanks to fast response times

Our HelpLine

Technical Support
Saarländer Straße 25
04179 Leipzig
+49 341 4971 115
Global Group
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